Commercial Cleaning FAQ — Mosman
Everything Mosman 2088 businesses ask us before booking commercial cleaning — pricing, insurance, contracts, compliance, scheduling and scope — answered plainly in one place. If your question is not here, call 1300 494 983 or use the contact page and a real person will answer it.
For detailed numbers, see the Mosman cost guide and rates and inclusions. For service-specific detail, start with office cleaning, retail cleaning, medical cleaning or strata cleaning.
Pricing & quotes
How much does commercial cleaning cost in Mosman?
Regular contract cleaning in Mosman 2088 runs $30 to $45 per hour depending on frequency, scope and site type; one-off cleans run $40 to $50 per hour. Every job is quoted fixed and itemised after a free walkthrough.
Do you charge for quotes?
No. Site walkthroughs and quotes are free, with no obligation, and the quote stays valid for 30 days.
Is GST included in your rates?
Quoted rates are GST exclusive, and GST is shown as its own line on every invoice so bookkeeping is simple.
Are products and equipment included in the price?
Yes — cleaning products, equipment and bin liners are included in standard rates. Consumables such as paper towel, toilet paper and soap can be supplied and itemised separately if you want us to manage them.
Why are one-off cleans more expensive per hour than contracts?
A one-off job carries all travel, setup and site-learning time in a single visit and usually involves heavier work. Ongoing clients share those overheads across the month, which is why contract rates are 15 to 25 percent cheaper per visit.
Do prices differ between Mosman and neighbouring suburbs?
No. The same rate bands apply across Mosman, Cremorne, Neutral Bay, Cammeray, Northbridge, Beauty Point and Clifton Gardens because they all sit on one local service run.
Contracts & terms
Is there a lock-in contract?
No. All agreements are month-to-month with 30 days written notice to cancel — no exit fees, no annual commitments.
Can we change our cleaning frequency later?
Yes. Scale visits up for busy seasons or down for quiet ones with a week’s notice; the scope and price are adjusted in writing so there are no surprises.
Do you have a minimum visit length?
Most sites book a two-hour minimum per visit, which is the practical floor for doing a proper clean including setup and securing the site.
What happens if we are not happy with a clean?
Tell your account manager within 24 hours so the supervisor can review the site with you. Recurring issues trigger a scope review and supervisor audits until the standard holds.
Can we pause service over holidays?
Yes — many Mosman retailers and studios pause or reduce service across January. Just give us a week’s notice either way.
How does invoicing work?
Monthly in arrears by default, with itemised invoices sent to your nominated email and 14-day terms. Strata invoices carry the plan number and any cost codes your manager needs.
Staff, insurance & compliance
Are your cleaners police-checked?
Yes. Every cleaner passes a national police check before their first shift, and cleaners on childcare sites also hold current NSW Working With Children Checks.
What insurance do you carry?
We hold $20M public liability insurance plus workers compensation and professional indemnity. Certificates of currency are supplied to landlords, agents and centre managers on request.
Are your staff employees or subcontractors?
Our Mosman crews are trained, supervised team members rostered consistently to the same sites — you get the same faces each visit and a supervisor who audits the work.
What products do you use?
Commercial-grade products including TGA-approved hospital-grade disinfectants for hygiene-critical areas and low-tox, eco-friendly options where sites request them. Safety data sheets are kept in your site folder.
Do you follow infection-control standards for medical sites?
Yes — colour-coded equipment, disinfectants applied at labelled dwell times, documented checklists and scopes mapped to your practice accreditation requirements.
Can you provide compliance paperwork for audits?
Yes. Insurance certificates, police-check confirmations, product safety data sheets and signed cleaning logs are all available from your service file whenever an auditor asks.
How do you handle keys and alarms?
Keys are coded, logged and stored under a documented security procedure, and alarm codes are held by the rostered cleaner and supervisor only. Incidents, however rare, are reported the same day.
Scheduling & service
Can you clean outside business hours?
Yes — pre-dawn, evening and weekend slots are standard. Military Road retailers usually take pre-trade cleans, offices choose early mornings, and restaurants book after close.
How quickly can you start?
For most Mosman addresses we can begin within a week of quote approval, and urgent one-off cleans can often be slotted in within 24 to 48 hours.
Will we get the same cleaner every visit?
Yes. Consistent rostering is core to our model — the same police-checked cleaner or team attends your site, with a supervisor as trained backup for leave and sickness.
Do you clean on public holidays?
On request. Public holiday visits are optional and quoted with the applicable loading up front, so you decide whether the day matters for your site.
What suburbs do you cover?
Mosman 2088 including Balmoral, Beauty Point and Clifton Gardens, plus Cremorne 2090, Neutral Bay 2089, Cammeray 2062 and Northbridge 2063 on the same daily run.
Can you do an urgent clean before an inspection?
Usually yes — because crews are in Mosman every day, pre-inspection and emergency cleans can typically be arranged same-week, often within 48 hours.
Services & scope
What types of businesses do you clean in Mosman?
Offices, boutiques and retail on Military Road, medical and dental suites, childcare centres, gyms and studios, cafes and restaurants, strata buildings and commercial tenancies at end of lease.
Do you clean windows?
Internal glass and reach-height external glass are included in standard scopes. High-access external window cleaning is arranged as a quoted extra through licensed specialists.
Do you offer carpet cleaning?
Yes — hot water extraction and dry methods for commercial carpets, either scheduled quarterly within a contract or booked as a one-off with a receipt for agents.
Can you handle strata common areas and our tenancy together?
Yes, and it usually saves money — one crew covers the building lobby, stairs and bin room plus your office or shop in a single visit.
Do you do end of lease cleans for commercial tenants?
Yes. Make-good standard cleans scoped against your lease clause, with photos and receipts ready for the agent walkthrough.
Do you supply bathroom and kitchen consumables?
We can — paper, soap and bin liners supplied and restocked each visit, itemised at cost plus handling on your monthly invoice.
Can you remove rubbish and cardboard?
Bins out, recycling separated and cardboard flattened are standard. Bulk waste or defit rubbish removal is quoted separately with licensed disposal.
Do you clean after builders or fitouts?
Yes — post-fitout cleans removing plaster dust, paint spots and packaging film, done in the gap between trades finishing and your opening day.